It’s true. You can buy a top of the line piece of HVAC equipment and still have an uncomfortable, inefficient, costly home. While the system you purchase is important to your overall quality of indoor air, oftentimes it’s the installation that makes all the difference.
Finding the best HVAC installer is critical to getting a system that works for your home. This is a custom project, not a “one-size-fits-all” job. You should have an installer that understands how to put the right system into your home in the right way. Here’s what he should do:
- Help you choose the proper equipment for your home’s variables (like square footage, location, etc.).
- Install it correctly so it runs in a way that is energy efficient and cost effective.
- Assess and, if necessary, reroute and/or repair ductwork.
These may sound like simple tasks but they are anything but easy. Each item is has a long list of issues and variable that the contractor has to wrestle. You need to find a good one who won’t cut corners or make mistakes. Here’s how to find the best installer.
Do your homework.
Don’t assume that you can find a quality installer by picking one at random. You need to be choosy. Look into the Better Business Bureau and find out if your contractor has unresolved complaints. A “brand name” isn’t a guarantee of a good contractor either. Research the HVAC company and find out what they have to offer.
Ask the hard questions.
Consider your first meeting or conversation to be an interview. Ask the tough questions so you know what you’re getting. If they can’t or won’t answer, you could have a potential problem. Here are a few examples:
- How long have you been in business?
- What licensure do you carry? (Contact the Arizona Registrar of Contractors to verify.)
- Are you fully insured for both general liability and workmans’ comp?
- What trade organizations do you belong to?
- Do you offer 24 hour emergency services?
- What is your refund/customer satisfaction policy?
Get it in writing.
As with any major purchase, get all the details in writing. Read all the fine print and know what you should be getting for your money.